1. CONDITIONS
These General Conditions will expressly regulate the commercial relationship between Naturaleza Acuatica, S.L.U. through its Nympha Design ® brand (hereinafter, “Nympha Design ®”), with CIF B52554938, and customers (hereinafter, “the Client”) who register as users or buy products in the online store of Nympha Design®.
2. OBLIGATIONS OF THE USER
The Client undertakes, in general, to use the online store, to acquire its items and to use each of the services diligently, in accordance with the law, morality, public order and the provisions of these “Terms and Conditions”. General Conditions”, and will not take any action that compromises the integrity of the website or its proper functioning. If you detect any technical problem that affects your experience in the online store, the Client must inform Nympha Design ® through its contact channels, indicated on the website itself.
3. PRODUCTS
The products found in the online store are all those that are either in stock.
The file and description of the natural decoration products is exact. The products shipped are exactly the ones shown in the photos. Nympha Design ® declines any responsibility related to customer perception errors, remaining at your disposal to expand the information of any product before the sale is made.
4. PRICES
The prices indicated in the online store are in the currency “Euro”. Delivery costs differ depending on the customer’s delivery address and the weight and dimensions of the items purchased. The delivery costs are indicated in the basket and are confirmed when validating the order.
Nympha Design ® reserves the right to modify its prices at any time, although the orders that have been registered before these modifications will keep the prices intact. In the case of offers, the indicated prices will only be applicable during the period of validity indicated or until the stocks of the offered product are exhausted.
5. RESERVATION OF OWNERSHIP AND RISKS
Nympha Design ® retains ownership of the goods sold until the payment of the amounts due by the Client is made. Failure to pay will result in a claim for the goods.
These provisions do not constitute any obstacle for the transfer to the client, from the delivery, of the risks of loss and deterioration of the acquired goods, as well as the damages that these could cause.
6. AVAILABILITY
All products, including those subject to offers and promotions, depend on the availability of stock, both Nympha Design ® and its suppliers of raw materials. Nympha Design ® reserves the right to replace said products or not, even if the offer period is still valid depending on the date. In no way will Nympha Design ® be required to comply with a maximum period of time to replace items without stock.
In the event that a product is not available after the order has been confirmed (stock error, damaged product, etc.) and payment has been made, Nympha Design ® will inform the Customer by email or by phone, with the in order to agree on a possible modification of the order. If there is no agreement, the amount paid will be paid to the Client.
7. HOME DELIVERY SERVICE
Delivery times will vary depending on the product and the delivery area. They are computed on business days (Monday to Friday, except holidays) and will start counting from the time the shipment is picked up by the carrier. Nympha Design ® declines any responsibility for transport delays beyond its control.
When the customer wants the merchandise to be delivered later than the scheduled date, he must indicate it at the time of placing the order, in order to delay his departure. If the order is already in transit, it will not be possible to cancel the shipment. In that case, the transport agency will try to make the delivery; and if it is not possible, you can choose to make successive attempts or try to locate the recipient by telephone. When the time comes and without having been successful in the delivery, it will keep the order in the office closest to the Client, so that it can be picked up by him or by an authorized person, for a variable period of days depending on the agency, at which time he will return to the origin, with the customer being required to pay the amounts that said return may entail. In the event that the Client requests that the order be sent again, they will have to bear the cost of the new shipment. In the event that the Client refuses this second shipment, Nympha Design ® will treat it as a voluntary return of the merchandise, and will reimburse the amounts to the Client, deducting from these any collection that the transport agency may require for return. Failure to comply with delivery times will not be considered such, if it has been delayed by the Client’s own will or if it has not been possible to locate him through the data provided by him. Nympha Design ®, whenever possible and unless expressly opposed by the Client, will indicate the carrier’s telephone number, in order to facilitate delivery in the event of the latter’s absence.
Scope of delivery
Nympha Design ® works with a wide network of carriers, so its products are delivered all over the world, indicating the corresponding rate in the online store itself, before confirming the order.
In the event that the website does not indicate to the Client any transport available for their postal address, the Client must contact Nympha Design ® BEFORE making the purchase, to study if the shipment is possible and to send them the rate for it.
8. RECEIPT OF THE PACKAGE
Upon receipt of the package, the Client must check the external state of the package and indicate on the carrier’s delivery note any anomaly or blow that he sees. If it is not possible to check the interior in front of the carrier, he should write next to his signature (or ask the carrier to do so) the indication “pending to check”. In any case, regardless of the external state, we recommend that the Client take photographs before opening the package, and even a video while opening it, so that any claim against the carrier’s insurance can be quickly managed. Any damage must be reported to us within 24 hours of receipt of the package.
Any claim related to transport that reaches us after the first 24 hours after receipt of the package will not be accepted.
Customs
Some geographic areas may be subject to customs surcharges that are not included in the shipping price. These surcharges are beyond our control and will be borne by the CUSTOMER, who will have to pay them so that the carrier can deliver the package.
9. RETURNS
In accordance with the provisions of Spanish Law, the customer has 14 business days to communicate the voluntary return (without having to state cause for it) of a product purchased through the Nympha Design ® online store counted from the day of receipt of the order.
The product must be sent with all its original packaging, or equivalent, properly protected. Any product that does not meet this condition or that has been damaged for reasons not attributable to transport, cannot be returned nor will it be possible to pay the Customer the amount paid by him. In voluntary returns, the customer must bear the transportation costs. Once the product has been received and examined at our facilities, and its optimal condition is verified, the amount paid will be refunded.
Returns will not be accepted outside the period mentioned above. The form of return of the money will be the same with which the payment has been made, except agreement between Nympha Design ® and the Client so that it is carried out in another way.
In the event that the products have been made expressly for the Client, following their instructions (special order), no exchange or refund will be accepted.
10. CUSTOMER SERVICE
For any query, suggestion, incident, claim or exercise of their rights, the client may use the Nympha Design ® contact channels as they deem appropriate, and may be referred to other contact channels, in order to provide the best service.
11. INTELLECTUAL AND INDUSTRIAL PROPERTY
The client acknowledges that all the elements of Nympha Design ® and each of the products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of its contents, the computer programs used in relation with them, as well as the articles published on the Blog, are protected by the intellectual and industrial property rights of Nympha Design ® itself or of the registered trademarks it distributes.
Unless authorized by Nympha Design ®, the client may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of public communication of none of the elements referred to in the previous paragraph. The client must use the materials, elements and information that he accesses through the use of Nympha Design ® only for his own needs, forcing himself not to directly or indirectly carry out a commercial exploitation of the materials, elements and information obtained through thereof.
12. DATA PROTECTION
In compliance with the Organic Law on Data Protection (LOPD), we inform you that your personal data and other information provided through the online store registration form, as well as that from the transactions carried out, will be included and kept in a file for its treatment, property of Nympha Design ®, as long as its cancellation is not requested by the Client. The treatment will be used for the development and execution of the sale, the personalized attention of the products and services that you acquire and the improvement of said attention, as well as the promotion of products unless expressly opposed by the Client. In no case will Nympha Design ® transfer the Client’s data to third parties.
The client may at any time exercise the rights of access, rectification, opposition or cancellation by contacting Nympha Design ® by email.
13. PASSWORDS
Nympha Design ® will facilitate the use of personal passwords to the Customer who registers as such on the website of the online store. These passwords will be used to access the services provided by the website, to improve the user experience. The Client is responsible for keeping the passwords in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from their breach or disclosure. For security reasons, the password may be changed at any time by the Client. The Client agrees to notify Nympha Design ® immediately of any unauthorized use of their password, as well as unauthorized access by third parties.
14. COOKIES
Nympha Design ® uses cookies in order to improve its services, facilitate navigation, maintain security, verify the identity of the client, and facilitate access to personal preferences. Cookies are files installed on the computer’s hard drive or in the browser’s memory in the folder preconfigured by the operating system of the Client’s computer to identify him. Third-party cookies are from the company Google Inc. and are used for statistical purposes.
If the client does not want a cookie to be installed on his hard drive, he must configure his Internet browsing program so as not to receive them. Likewise, the client may freely destroy cookies. In the event that the client decides to disable cookies, their user experience on the web may be significantly reduced in terms of speed and quality.
For further information, please visit this link: Privacy policy and cookies
Nympha Design ® is a brand of:
NATURALEZA ACUATICA, S.L.U.
VAT: ESB52554938
Registered in the Mercantile Registry of Asturias, Volume 4268, Folio 171, Inscription 1 AS-51689
